The Washington Post)
Metro interim General Manager Richard Sarles told reporters during a roundtable discussion Tuesday afternoon that the agency plans to bring in consultants to help solve its ongoing problems with escalators and elevators.
Sarles said the move is a response to rider complaints, and the consultants would be on the scene within a month .
Metro board member Mortimer Downey told The Washington Post in a recent story that "escalators are clearly a problem."
"Escalators are an integral part of the passengers' ride and experience," Downey said, "and they need to be every bit as effective as the trains. They are not an amenity."
On any given day, dozens of Metro escalators are out of service. It's been an ongoing source of frustration for passengers. Tuesday afternoon about 68 escalators were listed as being out of service (out of a total 588) on Metro's Web site.
Do you have your own story to tell about escalator service? E-mail us at transportation@washpost.com.
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